Accident - How can we help?
Our first priority is to provide good advice and then to ensure you stay mobile following an accident.
But we do more than that.
One of our Accident Management Partners trained support team will speak to you to record details of the accident and ensure that you are given advice over any matters which concern you about the accident.
Having recorded those details, we will make an assessment of whether there is an identifiable negligent party against whom a claim for losses can be pursued.
If we are satisfied that we can help, we will then put you in contact with our Accident Management Partner, arrange for you to have a replacement hire car for the duration of your vehicle repairs or, if your car is deemed to be a total loss, for seven days after you receive a cheque for the agreed settlement value of your damaged vehicle.
If your vehicle is not mechanically or legally capable of being driven then we arrange the will delivery of a replacement vehicle to you. If your vehicle is still in use following the accident then we will deliver a car to you when your own vehicle is to be repaired. The charges in respect of the replacement vehicle will be recovered from the insurer of the at fault party.
At your request, but at our discretion, and in order to save you making claim on your own insurance policy with the resultant risk of the loss of your no claims bonus, we will also agree the cost of repairs to your damaged vehicle, and authorise and fund those repairs.
The charges in respect of the inspection and repairs to your vehicle will be recovered from the insurer of the at fault party.
Manage Your Claim
We will manage your claim and liaise with everyone on your behalf – witnesses, insurers, repairers, and the third party - and, if you require formal legal advice, we will appoint a solicitor to act on your behalf.
We do all this through our partnerships with franchised dealers, bodyshops, insurers, fleet management providers and car manufacturers.
Your vehicle will be repaired by either an insurer, manufacturer or at Groves Garage approved body repair shop where the standard of repair will be of the highest standard and where the repairer will provide a warranty against defective repairs.
We will keep you updated on the progress of repairs.
We will help you recover any other element of loss that you have suffered as a result of the accident e.g. policy excess, travelling expenses, personal injury and diminution.
ring 0844-585-3668 now
