Accident - Customer Journey
Few people have more than one accident every six years which means that most people are unaware of how to manage the post accident process with the least inconvenience. At Groves Garage, we help people navigate their way through the maze.
We have set out below the steps you might expect in your journey with us.
As soon as possible after your involvement in an accident call us on
0844-585-3668
Please have as much information as you can to hand relating to the accident circumstances and the details of the third party.
We need you to let us have details of the third party vehicle registration, the vehicle make and model, the insurance company and the insurance policy number together with your details and the name and address of any witnesses.
Talk to our Accident Management Partner Experts
We are usually able to establish who was to blame for the accident in a matter of minutes based on the description you provide.
We may occasionally need to make some further enquiries but these are usually handled rapidly. Even though most incidents are relatively straight forward, wherever possible, photographs of the location and damage to your vehicle are very helpful.
Ring 0844-585-3668 now
EUI Limited organise your repairs
EUI will book your vehicle into your preferred body repair shop so that the damage can be assessed, and the cost to repair can be established.
Your chosen repair shop may not match the preferred choice of your insurer or the at fault insurer who might be more focussed in arranging a cheaper repair where quality and the future value of your vehicle may be compromised.
You have the legal right to choose who repairs your vehicle, Groves Garage is an independant crash repair centre and is well aware of the tactics used by insurance companies to reduce the cost of repair by cutting corners.
EUI at their discretion we will fund the cost of repairs
If you would like us to authorise and fund the cost of repairs to your vehicle we will do so and this cost will be recovered from the insurer of the negligent third party.
EUI will normally provide you with a replacement vehicle,
Where we are satisfied that another identifiable party was at fault for the accident, we will provide you with a replacement vehicle for the period that you are deprived of the use of your vehicle.
- This cost will be recovered from the insurer of the negligent third party.
- The vehicle will be delivered at a time and location convenient for you.
Insurance Protection
For your added protection and peace of mind, we can arrange an insurance policy on your behalf, which protects you from having to pay our charges and any repair charges funded by us in the event that they are not recovered from the at fault driver or their insurer.
- The cost of this policy is £10 inclusive of IPT. We will provide you with further details of this insurance policy, together with details of how to arrange cover, before we deliver a car to you.
Establish whether any additional losses are recoverable
If your vehicle is used for commercial purposes, for example a driving instructor, we will be able to help you establish the recoverability of a loss of earnings.
- We will also advise you in respect of a claim for personal injury or diminution.
We monitor your vehicle repairs
If your vehicle is being repaired in a EUI Limited Accident Crash repair centre then they will monitor progress of repairs to your vehicle and update you as required.
- If its being repaired in another accident repair centre then our Accident Management Partners will keep you up to date
You collect your repaired vehicle
